Delivery and Returns Details

Delivery

At IP44 Lights (Lightahome.co.uk) all our products are well packaged and sent via our reliable carriers. Please allow 7 -10 WORKING DAYS for delivery although products in stock can usually be delivered next working day (excluding weekends & bank holidays) on orders placed before 2.00pm. The majority of our orders arrive sooner than this but we have to allow for 'low or out of stock' circumstances. If required, telephone our hotline (024 7659 1013) to enquire about delivery dates & product availability. Only products bought within MAINLAND UNITED KINGDOM are carriage paid when your order total is in excess of £49.99 (excluding non stock, special order items such as spare parts, to which we will quote the carriage price). Our Carrier will attempt to deliver twice to your stated address. If for any reason it is impossible for them to deliver on 2 occasions then the customer is liable to pay the re-charge for the 3rd attempt. (In this circumstance charges are the same as below)

Below is a list of our current carriage charges (including special carriage offers) (subject to weight restrictions)

United Kingdom Mainland
Standard Carriage rate of £8.50 (FREE DELIVERY ON ORDERS OVER £49.99)

Great Britain HIGHLANDS & ISLANDS
Standard Carriage rate of £15.00

Isle of Wight
Standard Carriage rate of £8.50 (FREE DELIVERY ON ORDERS OVER £49.99)

Isle of Man
Standard Carriage rate of £23.50

Northern Ireland
Standard Carriage rate of £23.50

Jersey
Standard Carriage rate of £40.00

Guernsey
Standard Carriage rate of £40.00

EUROPE
Standard Carriage rate of £60.00

USA / AUSTRALIA
Standard Carriage rate of £100.00

Other nations should e-mail for postage prices.

Returns Policy
Goods damaged in transit will be replaced providing you keep all the relevant packaging and inform us as soon as the damage is noticed (we require as much information as possible) Your claim must be made within 7 days of posting.

We will refund any product bought at Lightahome.co.uk upto 7 days after the order was placed and providing the product is still sealed within its original packaging and not tampered with (excluding spare parts and special orders). The product cannot have been electrically fitted.

No refunds will be given after 7 days or if the product has been tampered with or if the product is a special order (such as a spare part order placed over the telephone) We cannot accept items back if they have been electrically installed)

Any unwanted products that have been requested for return by our customers are subject to a returns charge of 20% off the retail value paid. This charge is solely a collection charge passed onto us from our carriers and is in no way a profitable transaction.

If returning a product, please follow the procedures listed below.

1.) Inform us of your problem (we do also require a written explanation of the problem, indicating the reason for the return.) We will give you a returns authorisation number.

2.) If the product is eligible for return (which we will tell you when initial contact is made) Please prepare the parcel.

3.) Send your parcel to:
Returns Dept
www.Lightahome.co.uk
256-260 Holyhead Road
Coventry
CV5 8JN

The customer is responsible for the postage charges on returns items (we suggest senders use tracked delivery for your safety) We can arrange for collection for you, although this will cost £23.50 carriage charge made by our carriers and is in no way a profitable payment.

Distance Selling Regulations
Under the Distance Selling Regulations Act you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification. To cancel you can e-mail us, or write to us (see returns details above) within 7 days of delivery of your items, quoting your order number. You must take reasonable care of the items and you must not use them. Items may be returned to our store or you can arrange delivery to us (sender responsible for carriage charges, details above) Orders past 7 days from delivery do not come under these rules and are therefore non-returnable

This does not affect your statutory rights as a consumer

We reserve the right to cancel or not complete any order and provide a full refund to those affected.

All the above conform to current e-commerce laws within the UK